Returns are accepted within 45 days from confirmed delivery. The titanium board must remain in unused, sanitary condition, free from knife gouges, grease marks, or surface scratches, and must be housed in its original packaging with all edge protectors and labels intact.

1. Contact [email protected] with your order number and reason for return to request a Return Merchandise Authorization (RMA)
2. Receive your unique RMA documentation and authorized domestic return facility address via email
3. Pack the titanium cutting board securely inside its original protective carton with edge buffers and affix the provided RMA slip
4. Receive your refund via direct bank transfer or verified store check within 3-10 business days following technical warehouse inspection

Defective, damaged, or incorrect shipments: we cover freight via prepaid label or carrier pickup. Standard preference returns: you fund return postage, with zero restocking fees deducted.

Refunds process within 3 business days following inspection clearance. Cash-on-delivery orders return via direct bank transfer to your submitted details; bank wire payments revert to the source account. Financial institutions post funds within 1-5 business days.

Need a different size or layout: initiate a return and submit a fresh order online. We credit the original board upon arrival. If the switch stems from our warehouse error, we cover all shipping fees on the replacement.

Cancel without fees prior to warehouse dispatch. Send your order number to [email protected]. Once a parcel leaves our facility, standard return guidelines apply.

Message [email protected] or phone +1 (254) 884-2527 during Mon-Fri 08:30-17:30, Sat 09:00-14:30. Our team answers every ticket within one working day.